Company, privacy and purchases

Controller and contact

How we handle your request

We use your name, contacts, address and selection to answer your request and prepare a quotation (pre-contractual steps you request, GDPR Art. 6(1)(b)). The request is not marketing consent and does not subscribe you to a newsletter. Required fields support the quotation and delivery. Do not include sensitive information in notes.

Non-binding requests remain in the separate register for up to 90 days; cleanup runs during the next service operation. Orders and accounting documents follow their own legal retention requirements. Business emails are kept as required for the matter and applicable obligations.

The shop uses ChatGPT Sites and Cloudflare infrastructure. Request data is sent to Resend only when automatic delivery is enabled; otherwise you send the email yourself using your email application. Where available, payment after an approved quotation uses Stripe; this form does not collect card details. Technical providers process data to provide the service. Transfers outside the EEA are subject to GDPR safeguards.

For applicable access, rectification, erasure, restriction, objection and portability rights, contact info@gian-ai.it. You may complain to the Italian Garante data protection authority. Your request is not subject to automated decision-making.

Cookies and device storage

Local storage holds language, selection (codes and quantities only), favourites and notice dismissal. Technical request and payment references prevent duplicate operations. You can clear them in your browser. Administration uses ChatGPT sign-in. Manufacturer images may load from external servers. WhatsApp, email and external links use their respective privacy notices. The technical notice does not activate advertising. Preferences offer separate opt-ins for device history, GA4 analytics and Meta measurement when configured. They are initially off and can be withdrawn. History stores up to six product codes for 30 days, without contacts or account sync. Optional metrics exclude search text, email and URL parameters.

Prices and purchase agreement

Submitting this form is a non-binding request, not a purchase. A historical price is not a current offer. Final price, VAT, availability, shipping, conditions and item details are confirmed before payment. The form reserves no stock.

Withdrawal and guarantees

Consumers generally have 14 days from delivery to withdraw from a distance purchase, subject to legal exceptions such as digital content with the required consents. Send a clear statement with order number and date to info@gian-ai.it or our address. Return conditions and costs are provided before purchase. Statutory seller liability is separate from a manufacturer’s commercial warranty. Refurbished, used and damaged packaging are different conditions, stated only when confirmed for the item.

Official information

• Garante · Cookie
• Your Europe · Guarantees
• Your Europe · Returns